Flat-tire help day and night
We come to the disabled vehicle
When the vehicle and location allow
If roadside service is not possible
Flat-Tire Help
When tire change service can be performed roadside.
Most roadside tire calls require a usable spare,
access to the wheel and a reasonably safe, stable place
to lift the vehicle. Dispatch will ask a few questions
before sending help.
Roadside Change Is Likely
You have an inflated spare, the wheel is accessible
and the vehicle is on firm, reasonably level ground
away from moving traffic.
We Need More Information
You are unsure where the spare or tools are,
the vehicle uses a wheel-lock key,
or the tire and wheel show visible damage.
Towing May Be Safer
There is no usable spare, multiple tires are damaged,
the vehicle is in an unsafe location
or lifting it at the scene is not practical.
Before You Call
What to check without putting yourself at risk.
If you can inspect the vehicle safely,
these details will help dispatch determine
whether tire change service is the right response.
Do not stand in a travel lane or crawl beneath the vehicle.
- Confirm the vehicle has a usable spare tire
- Locate the wheel-lock key if locking lug nuts are installed
- Note whether the vehicle is on pavement, gravel, a slope or a soft shoulder
- Look for visible wheel, suspension or body damage
Roadside Tire Service
How a typical tire change service call works.
1. Call Dispatch
Provide your exact location, vehicle information
and what happened to the tire.
2. Confirm the Spare
Tell us whether you have a usable spare tire
and whether the vehicle uses a wheel-lock key.
3. Assess the Scene
We determine whether the vehicle can be lifted
and serviced safely where it is parked.
4. Install or Tow
We install the usable spare
or arrange towing when a roadside change
is not appropriate.
When the Spare Cannot Be Installed
Some flat tires require a tow.
A missing, flat or damaged spare means there is no safe replacement
tire to install. Towing may also be required when lug nuts are seized
or damaged, the wheel-lock key is missing, more than one tire is flat,
the wheel or suspension is damaged,
or the vehicle is stopped where roadside work would be unsafe.
Wilson’s operates light- and medium-duty rollback equipment,
so the same call can continue as a towing response when needed.
What We Do — and Don’t Do
Tire change service is not roadside tire repair.
Wilson’s installs a usable spare tire supplied with the vehicle
when the vehicle and scene allow the work to be performed safely.
We do not patch punctures, mount replacement tires,
balance wheels or operate as a mobile tire shop.
If your vehicle does not have a usable spare,
towing may be the appropriate next step.
This distinction helps dispatch send the right response
and prevents unnecessary delays at the roadside.
After the Spare Is Installed
A temporary spare is not a permanent repair.
Compact spare tires are commonly intended for limited speed
and distance. Follow the instructions printed on the spare
or listed in the vehicle owner’s manual,
and arrange repair or replacement of the damaged tire promptly.
Stop driving if the vehicle pulls strongly, vibrates,
makes unusual noise or displays another serious warning
after the spare is installed. Those symptoms may indicate
additional damage that should be inspected before continuing.
The
National Highway Traffic Safety Administration’s tire-safety information
explains tire maintenance, pressure, aging and common warning signs.
Related Roadside Services
One company for the next problem too.
A damaged tire is sometimes only part of the situation.
Wilson’s can also help if the vehicle will not start,
is stuck off the road or ultimately needs transport.
Roadside Assistance
Help with dead batteries, lockouts,
flat tires, fuel delivery and other roadside problems.
Jump Start Service
Mobile battery assistance
when the vehicle will not start.
Lockout Service
Vehicle entry assistance
when keys or a key fob are locked inside.
Winch Out & Recovery
Recovery from snow, mud,
ditches and difficult roadside positions.
24/7 Towing
Vehicle transport when the tire cannot be changed
or the vehicle cannot be driven safely.
Central Maine Tire Change Coverage
Tire change service throughout the region.
Wilson’s provides roadside tire change service in Monmouth,
Augusta, Lewiston, Auburn, Winthrop, Gardiner,
Hallowell, Readfield, Manchester, Sabattus,
Litchfield and surrounding Central Maine communities.
Availability and response time depend on truck location,
current calls, traffic, weather and roadway conditions.
Monmouth
Augusta
Lewiston
Auburn
Winthrop
Gardiner
Hallowell
Readfield
Manchester
Sabattus
Litchfield
I-95 Corridor
Flat-Tire Questions
Tire change service FAQs.
Is tire change service available 24 hours?
Yes. Wilson’s answers tire-change,
roadside and towing calls 24 hours a day,
seven days a week.
Do I need to have a spare tire?
Yes. Roadside tire change service normally requires
a usable spare that fits the vehicle.
If there is no usable spare, towing may be required.
What is a wheel-lock key?
Some wheels use a specially shaped locking lug nut.
The matching key is required to remove it
and is often stored with the jack, spare
or glove-box materials.
Can you bring me a replacement tire?
No. Our tire change service installs
the usable spare supplied with the vehicle.
We do not sell or mount replacement tires roadside.
What if the vehicle is on the highway?
Call with your direction of travel,
nearest exit or mile marker and describe
the vehicle’s position. The scene must be evaluated
for safe access and working space.
How much does tire change service cost?
Pricing depends on location, vehicle,
time and conditions. Call dispatch
with the details for current pricing.
Flat tire in Central Maine?
Call Wilson’s for 24/7 tire change service
or towing when a roadside change is not possible.